Susan Dybbs is an interaction designer at Cooper who focuses on interpreting human behavior to form the foundation for her designs. Much of her work addresses challenges facing the healthcare industry -- from clinical services to medical devices. Susan's research methods range from formal ethnographic studies to glue-and-glitter-based discovery. Susan holds a Master's of Design from Carnegie Mellon University and is a member of the IxDA's Interaction 11 conference planning committee. She has worked with a wide selection of organizations, such as Blue Cross Blue Shield, University of Pittsburgh Medical Center, Teleflex, Microsoft, Thomson Reuters and Hitachi. When not obsessing over counterpulsation devices and brain surgery, she can be found letterpress printing and riding through the hills of the Marin Headlands.