Essential soft skills for a UX Researcher who wants to be heard

This 20-minute talk will feature 2 video interviews* and 5 practical tips for UX Researchers who deal with difficult people who don't respect nor understand UX processes: 1. Guy Winch, a complaint psychologist, author of The Squeaky Wheel. 2. Chris St. Hilaire, a negotiation expert, author of 27 Powers of Persuasion.